Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be Eligible for a Return:

Receipt or Proof of Purchase is REQUIRED and must be placed directly through KTJO4x4.com, or through a Authorized Dealer
Place your qualified Order No. associated with your Name as the Original Purchaser, a copy of the Original Invoice within 30 days of Initial Payment, and we highly recommend you include Tracking Information when you contact KTJO 4x4.
There will be no exceptions for lost or stolen items. We require a photo as proof of the product being defective.

Non-Returnable Items:

Missing Receipt or Proof of Purchase
You are not the Original Purchaser that placed the order
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Returning a Gifted Item:

If you are purchasing a gift for someone, please make a note in the comment section when you place your order that this is a gift! If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a Gift Certificate will be mailed to you directly.
If the item wasn’t marked as a gift when order was placed, or the gift giver had the order shipped to themselves to give to you at a later time, we will send a refund to the gift giver and they will find out about your return.

Refunds (if applicable):

Once your return is received and inspected we will notify you that we have received your item and notify you of the approval or rejection. If approved your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Follow that up by checking your PayPal account.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ktjo4x4.com.

Sale items (if applicable):

ONLY Regular Priced items may be Refunded, unfortunately Sale items CANNOT be Refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ktjo4x4.com and we will instruct you where to send the item.