For special orders that are built-to-order and/or have a lead time such as mirrors, they can only be cancelled within 3 days of purchase (including weekends). If more than 3 days have gone by since your purchase, unfortunately we may not be able to offer you a cancellation as production on your special order has already started. In some cases, cancellation may still be possible after the 3 days, please send us an email at 

All cancellations after 3 days are subject to a 20% cancellation/restocking fee. Restocking fees are based on the total amount paid, excluding shipping charges. Shipping fees are non-refundable.

If your order shipped and you would like to cancel your order then the item will need to be shipped back after delivery at the customer’s expense. 


  • Contact KTJO 4x4 by completing the Cancellation Request Form at the bottom of this page and submitting it to KTJO 4x4.
  • Cancellation of order must be placed within 24 hours of making your purchase, otherwise a 15% restocking fee will apply.
  • Cancellation of a special order must be placed within 3 days of making your purchase, otherwise a 20% restocking fee will apply.