TECHNICAL SUPPORT QUESTIONS

If you find that your product is not working, shoot us an email at info@ktjo4x4.com. One of our Support Team Members will get back to you as soon as possible.

Located at the top of the website under the INSTALLS tab, you will find all the installation guides currently uploaded for your convenience. We are currently working on updating install guides frequently so feel free to check back often for new uploads.

YES!! Contact us immediately so that we can troubleshoot what is going on with your product and come to a solution as quickly as possible or send you a replacement.

Asking for a refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You must meet all the requirements on the return policy form.

Items will be asked to be mailed to the following address for inspection: KTJO 4x4 LLC, 58430 Kavanagh Avenue, Suite 101, St. Helens, Oregon 97051

Please make sure you read our Terms of Services Policy prior to your purchase. If you have any further questions please fill out our Contact Us form.

Returning a product

Please inspect your order upon reception and contact us immediately if you were expecting something else, so that we can evaluate the issue and make it right.

Yes. Your item must be in the same condition that you received it, unused or uninstalled, with tags, and in its original packaging.

To start a return, please fill out the Contact Us Form and someone from our Support Team will reach back out to you as quickly as we can. If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.

Questions about shipping and delivery options

Contact Us and let us know which product you want from the country you are in. We have sent some packages by way of DHL Express in the past. It just depends on the demand at the time.

Yes! We do ship overseas. If you are not able to calculate your shipping on our website during checkout, please contact us and we will assist you through the process.

All shipping is calculated during checkout.

Asking about the status of your order

Once your order has been processed, you will receive a tracking number sent to your email.

Tracking numbers are numbers assigned to your order when they get shipped from our warehouse. They are useful for knowing the location of time sensitive deliveries

Your package should arrive within 4-6 business days. However, delays with the courier company do occasionally happen. Please have a look at the "Your order was shipped" email to check your tracking link.

Inquiries about product availability

Please fill out the Contact Us Form and one of the Support Staff will get back to you as quick as we can.

If we have a product listed on our website for sale, it is physically available and ready to ship. We no longer are offering Pre-Order products.

Please fill out the Contact Us Form and one of the Support Staff will get back to you as quick as we can.

Products recommendations

Please fill out the Contact Us Form and one of the Support Staff will get back to you as quick as we can.

If you are having problems finding a certain product for your vehicle, give us a call at 503-410-5135.

Please fill out the Contact Us Form and one of the Support Staff will get back to you as quick as we can.

Sizes and different variants of a product

All sizes that are availble for each product are listed on our website for you to be able to select from as an option. If it is not on their as an option, then we either do not offer it or it is not in stock.

All products have a description. However, if you are still not exactly sure which one you are needing there is a Contact Us Form you can fill out to inquire about any product you may have questions about.

The difference is listed in the description of each product. Please take your time prior to purchasing a product to read each description so that you are fully aware of what it is you are purchasing.

Business hours

Yes. Typically we are at the Warehouse from 9:00am-4:30pm Mon-Fri. However, there are occassions that something may come up and those times may fluctuate.

Sometimes. Please understand that we are not technically open to the general public on the weekends just because we are at our warehouse. It is always a good idea to call or email us first for your inquires as you do not want to waste a trip.

Yes. We will help all customers at anytime. Our Support Team is at our Warehouse usually before and after operating hours.

Location

KTJO 4x4 LLC, 58430 Kavanagh Avenue, Suite 101, St. Helens, Oregon 97051. 

We are located directly behind Les Schwab off of Hwy 30 in St. Helens, Oregon.

KTJO 4x4 LLC, 58430 Kavanagh Avenue, Suite 101, St. Helens, Oregon 97051.