We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To request a return, please LOGIN to your account and select the order that you want to submit the return for and someone from our team will reach back out to you as quickly as we can. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
TO BE ELIGIBLE FOR A RETURN
If your return is accepted due to defect/damages caused by manufacturer, we’ll send you a return shipping label. Please return all items in original undamaged packaging including all accessories with the label provided by KTJO. Items must be returned in originally packaging, otherwise your return may be refused by the Warehouse and your refund will not be possible. Returns must be sent out with the label provided within 5 days.
If your return is due to other reasons, items will be asked to be mailed to the address above at the Customers expense. Failure to have undamaged, unaltered product packaging, or if this return was not to arrive before the Authorization expires would result in it being rejected by our warehouse, which will also cause your refund or exchange to be refused.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), damaged items (such as not in its original condition, is damaged or missing parts for reasons not due on behalf of KTJO 4x4 error), or damage caused from improper installation or tampering (such as tabs on back of items getting damaged due to improper installation). Please get in touch if you have questions or concerns about your specific item. 20% restocking fee may apply.
SALE ITEMS (IF APPLICABLE)
Regular Priced items may be Refunded. Unfortunately, we cannot accept returns on sale items or gift cards.
RETURN vs. EXCHANGE
A Return signifies a refund, whereas an exchange typically is where a customer would like a replacement product of equal value. If a customer wants a return, they are communicating that the product did not meet their expectations for one reason or another and want a refund. An exchange on the other hand, could mean they just chose the wrong item or the product was broken or had a defect.
EXCHANGES (IF APPLICABLE)
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only exchange/replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will instruct you where to send the item. A replacement part assumes the remaining warranty from the initial delivery date of the original purchased product.
REFUNDS (IF APPLICABLE)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping fees are non-refundable.